Privacy Policy

St Insurance Agency, Inc. values the privacy of all website visitors, clients, and prospective policyholders. This Privacy Policy explains how information is collected, used, stored, and protected through our website and insurance-related services.

1. Information We Collect

We may collect the following types of information:

• Full name
• Email address
• Phone number
• Mailing address
• Insurance-related information
• Device and browser information
• IP address
• Cookies and analytics data

Information may be collected when you are:

• Requesting quotes through our website
• Completing contact or inquiry forms
• Contacting our office by phone or email
• Browsing our website

2. How Information Is Used

Collected information may be used to:

• Provide insurance services and policy recommendations
• Respond to inquiries and quote requests
• Deliver quotes and policy information
• Improve customer support quality
• Improve website functionality and user experience
• Communicate updates, policy changes, and renewal notices
• Maintain legal and regulatory compliance

3. Cookies & Tracking Technologies

Our website may use cookies, analytics tools, and tracking technologies to improve website performance and user experience. Cookies are small data files stored on your browser that help us understand how visitors use our site.

Users may disable cookies through their browser settings. Disabling cookies may affect certain website functionality.

4. Sharing of Information

We do not sell personal information to third parties.

Information may be shared with:

• Insurance carriers for the purpose of obtaining quotes and processing policies
• Licensed insurance providers and underwriters
• Technology service vendors who support our website and operations
• Legal authorities where required by applicable law or regulation

5. Security Practices

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect collected information from unauthorized access, misuse, alteration, or destruction. However, no data transmission or storage system is guaranteed to be 100% secure.

6. Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage users to review the privacy policies of any external sites they visit.

7. State Privacy Rights

Users located in Massachusetts and other states may have additional rights under applicable state privacy laws and regulations, including rights to access, correct, or request deletion of personal information. Please contact us to exercise any such rights.

8. Children's Privacy

Our services and website are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

9. Policy Changes

We reserve the right to update or modify this Privacy Policy at any time. Material changes will be reflected by an updated effective date at the top of this page. Continued use of our website following any changes constitutes acceptance of the revised policy.

10. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:

• St Insurance Agency, Inc.
• 306 South St, Pittsfield, MA 01201
• Phone: (575) 308-1075
• Email: contact@stinsuranceagencyinc.com